Shipping policy
Shipping Policy
Thank you for shopping with us! We are committed to getting your order to you as quickly and smoothly as possible.
Processing Times
Please allow 1–3 business days for your order to be processed before it is shipped. Orders are processed Monday through Friday, excluding weekends and holidays.
During periods of high demand, promotions, or holidays, processing times may be slightly longer.
Shipping Times
Once your order has been processed and shipped, estimated delivery times are:
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Canada: 5–12 business days
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United States: 5–15 business days
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International Orders: 7–20 business days
Please note that delivery times are estimates and may vary depending on your location, shipping carrier, customs processing, weather conditions, or other unexpected delays.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.
Please allow 24–72 hours for tracking information to update after your order has been shipped.
Delays
While we work hard to ensure orders arrive on time, we are not responsible for delays caused by shipping carriers, customs, weather conditions, or other circumstances outside of our control.
Incorrect Shipping Address
Customers are responsible for providing the correct shipping address at checkout. Please carefully review your shipping information before placing your order.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or shipped.
We are not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Stolen Packages
Once an order has been shipped and is in the possession of the shipping carrier, we are not responsible for lost, stolen, or delayed packages. If you experience an issue with your delivery, please contact the shipping carrier directly.
However, we encourage you to contact us and we will do our best to assist you.
Customs, Duties & Taxes
International customers may be responsible for customs duties, taxes, or other fees imposed by their country. These charges are the responsibility of the customer and are not included in the purchase price unless otherwise stated.
Questions?
If you have any questions regarding your order or our Shipping Policy, please contact us at:
Thank you for shopping with No Sweat Tote!